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How Via.Delivery's Pickup Delivery Works for Online Retailers

Key takeaways
  • 36,000+ pickup locations across the U.S., including major retail chains
  • Live in under 30 minutes with a plugin install or API integration
  • Estimated delivery times equal to or better than ground residential shipping
  • Compliant, auto-generated FedEx Hold at Location (HAL) and UPS Access Point labels
  • Branded, real-time notifications sent to both customer and shipper at every step

Integration

Online stores install Via.Delivery's plugin or use our APIs
If necessary, Via.Delivery will also integrate with OMS systems--such as Shipstation--to enable businesses to manage their shipping using their existing solutions

Checkout

Online shoppers can select from 36k+ pickup locations (including major retail chains nationwide) using either our map or list of nearby locations directly in your online store checkout

Compliant pickup locations label generation


Quickly and seamlessly create certified HAL (Hold at Location) and UPS Access Points labels for your packages

Delivered by FedEx and UPS

We route your customers' orders to their selected pickup locations through FedEx and UPS's carrier networks. FedEx and UPS pick up from wherever you already ship from and deliver to the pickup location your customer chose (stores, pharmacies, and more). Estimated delivery times are better than or equal to ground residential services.

Branded notifications

Your customers are notified during every step of the delivery process. As the shipper, you can also be notified of your customer's status of order pickup

Interactive dashboards

All your shipping data in one place. Track your customers' pickup locations packages including notifications and returns in one place

Frequently Asked Questions

How long does it take to integrate Via.Delivery?

Most online stores go live in under 30 minutes using Via.Delivery's plugin or API. If your business uses an order management system such as ShipStation, Via.Delivery can integrate with that too.

How many pickup locations does Via.Delivery cover?

Over 36,000 pickup locations across the U.S., including major national retail chains, shown to shoppers as a map or list directly at checkout.

What shipping labels does Via.Delivery generate?

Via.Delivery generates compliant FedEx Hold at Location (HAL) and UPS Access Point labels automatically, so retailers don't have to build that compliance logic themselves.

Is pickup delivery slower than shipping to a customer's door?

No — estimated delivery times to pickup locations are equal to or better than standard ground residential shipping.

Does shipping to a pickup location save money compared to home delivery?

Yes, on carrier surcharges. FedEx and UPS currently charge a residential delivery surcharge of $6.45–$6.50 per package for Ground shipments to a home address — a surcharge that doesn't apply to pickup locations, since they're commercial addresses like stores and pharmacies. During peak season (late October through mid-January), FedEx adds a further $0.50–$0.80 per package residential demand surcharge on top of that, so the saving is larger in that window. These are current published carrier rates, not Via.Delivery's own fees, and your actual saving depends on your carrier contract.

How are customers notified about their order?

Customers receive branded notifications at every step of the delivery process, and shippers can also be notified when a customer picks up their order.