Privacy Policy
Privacy Policy
Last updated September 21, 2021
INTRODUCTION
Via.Delivery Corporation ("we" or "us" or "our") respects the privacy of our users ("user" or "you"). This Privacy Policy explains how we may collect, use, process, share and safeguard your information when you visit our website at https://via.delivery or any of our related websites (collectively "Site"), or use our mobile app or any of our services (collectively, the "Services"). Please read this privacy policy carefully. By using our Services or accessing any content or materials on our Site, you agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our Services.
We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site, and you waive the right to receive specific notice of each such change or modification.
You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Site or any of the Services after the date such revised Privacy Policy is posted.
INFORMATION WE MAY COLLECT
We may collect information about you in a variety of ways. The information we may collect on the Site and our Services includes, but is not limited to:
Personal Data
Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you choose to use our Services, such as order processing, online support, messaging, etc. You are under no obligation to provide us with personal information of any kind, however your refusal to do so may prevent you from using our Services or certain features of the Site.
Derivative Data
Information our servers may automatically collect when you access the Site and our mobile application, such as your IP address, your browser type, your operating system, your access times, and your orders data.
Financial Data
We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor.
Third-Party Data
Information from third parties, such as personal information or network friends, if you connect your account to the third party and grant the Site and our mobile application permission to access this information.
Data From Contests, Giveaways, and Surveys
Personal and other information you may provide when entering contests and/or receive giveaways and/or responding to surveys.
Mobile Application Information
If you connect using our mobile application:
● Geo-Location Information. We may request access or permission to and track location-based information from your mobile device, either continuously or while you are using our mobile application, to provide location-based services. If you wish to change our access or permissions, you may do so in your device's settings.
● Mobile Device Access. We may request access or permission to certain features from your mobile device. If you wish to change our access or permissions, you may do so in your device's settings.
● Mobile Device Data. We may collect device information (such as your mobile device ID, model and manufacturer), operating system, version information and IP address.
● Push Notifications. We may request to send you push notifications regarding your account or our mobile application. If you wish to opt-out from receiving these types of communications, you may turn them off in your device's settings.
USE OF YOUR INFORMATION
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:
● Notify you about your orders' delivery status.
● Provide you with PIN codes for your order pickup.
● Assist law enforcement agencies and respond to subpoenas.
● Compile anonymous statistical data and analysis for use internally or with third parties.
● Create and manage your account.
● Deliver targeted advertising, coupons, newsletters, and other information regarding promotions and the Site and our Services.
● Email you regarding your account or order.
● Fulfill and manage purchases, orders, payments, and other transactions related to the Site and our Services.
● Generate a personal profile about you to make future usage of the Site and our Services more personalized.
● Increase the efficiency of the operation of the Site and our Services.
● Monitor and analyze usage and trends to improve your experience with the Site and our Services.
● Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
● Process payments and refunds.
● Request feedback and contact you about your use of the Site and our Services.
● Resolve disputes and troubleshoot problems.
● Respond to product and customer service requests (Online Support).
INFORMATION WE MAY DISCLOSE
Via.Delivery may compile, aggregate and make anonymous data during the performance of the Services and may share such information, provided that such data does not identify you, and has been anonymized. Via.Delivery retains all intellectual property rights to such data.
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
By Law or to Protect Rights
If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.
Third-Party Service Providers
We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
Marketing Communications
With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.
Interactions with Other Users
If you interact with other users of the Site and our Services, those users may see your name and order data, for example, the staff of an online store where you made a purchase, the staff of a pick-up point where you are getting the parcel or the staff of third party service providers can see the details of your order.
Third-Party Advertisers
We may use third-party advertising companies to serve ads when you visit the Site or use our Services. These companies may use information about your visits to the Site and our Services that are contained in web cookies in order to provide advertisements about goods and services of interest to you.
Affiliates
We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.
Business Partners
We may share your information with our business partners to offer you certain products, services or promotions.
Other Third Parties
We may share your information with advertisers and investors for the purpose of conducting general business analysis. We may also share your information with such third parties for marketing purposes, as permitted by law.
Sale or Bankruptcy
If we reorganize or sell all or a portion of our assets, undergo a merger, or are acquired by another entity, we may transfer your information to the successor entity. If we go out of business or enter bankruptcy, your information would be an asset transferred or acquired by a third party. You acknowledge that such transfers may occur and that the transferee may decline honor commitments we made in this Privacy Policy.
We are not responsible for the actions of third parties with whom you share personal or sensitive data, and we have no authority to manage or control third-party solicitations. If you no longer wish to receive correspondence, emails or other communications from third parties, you are responsible for contacting the third party directly.
TRACKING TECHNOLOGIES WE MAY USE
Cookies and Web Beacons
We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site and our mobile application to help customize the Site and our Services and improve your experience. When you access the Site and our Services , your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies but be aware that such action could affect the availability and functionality of the Site and our Services. You may not decline web beacons. However, they can be rendered ineffective by declining all cookies or by modifying your web browser's settings to notify you each time a cookie is tendered, permitting you to accept or decline cookies on an individual basis.
Website Analytics
We may also partner with selected third-party vendors, to allow tracking technologies and remarketing services on the Site and our Services through the use of first party cookies and third-party cookies, to, among other things, analyze and track users' use of the Site and our Services , determine the popularity of certain content and better understand online activity. By accessing the Site or our Services , you consent to the collection and use of your information by these third-party vendors. You are encouraged to review their privacy policy and contact them directly for responses to your questions. We do not transfer personal information to these third-party vendors. However, if you do not want any information to be collected and used by tracking technologies, you can visit the third-party vendor or the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.
You should be aware that getting a new computer, installing a new browser, upgrading an existing browser, or erasing or otherwise altering your browser's cookies files may also clear certain opt-out cookies, plug-ins, or settings.
THIRD-PARTY WEBSITES WE MAY LINK TO
The Site and our Services may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave the Site or our Services , any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices (if any) of the third party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information. We are not responsible for the content or privacy and security practices and policies of any third parties, including other sites, services or applications that may be linked to or from the Site and our Services .
SECURITY OF YOUR INFORMATION
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure your personal information, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.
POLICY FOR CHILDREN
We do not knowingly collect information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below.
OPTIONS REGARDING YOUR INFORMATION
Account Information
You may at any time review or change the information in your account or terminate your account by:
● Contacting us using the contact information provided below.
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.
Emails and Communications
If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by:
● Contacting us using the contact information provided below.
If you no longer wish to receive correspondence, emails, or other communications from third parties, you are responsible for contacting the third party directly.
CALIFORNIA CONSUMERS
If you reside in California, we are required to provide additional information to you about how we use and disclose your information, and you may have additional rights with regard to how we use your information. We have included this California-specific information below.
Consistent with the section above titled "What Type of Information We Might Collect", we collect certain categories and specific pieces of information about individuals that are considered "Personal Information" in California. As detailed above, we may collect this Personal Information from you and other third parties. We collect, share and disclose Personal Information for the business and commercial purposes described above.
We do not "sell" your Personal Information, as this term is defined under California law. Given the divergent practices of organizations that offer browsers and the lack of a standard in the marketplace, we do not respond to Do Not Track signals at this time.
Subject to certain exceptions, as a California consumer, you have the right to: (a) access your Personal Information; and (b) obtain deletion of your Personal Information. To the extent permitted by applicable law, we may be required to retain some of your Personal Information, and certain Personal Information is strictly necessary in order for us to fulfill the purposes described in this Privacy Policy.
Should you wish to request the exercise of your other rights as detailed above with regard to your Personal Information, we will not discriminate against you by offering you different pricing, products or services, or by providing you with a different level or quality of products or services, based solely upon this request. Please contact us as described above to exercise such rights.
If you are a California consumer and you wish to exercise your rights as outlined in this section, you may need to provide information such as name and e-mail so that we can verify your identity. We will use the information you provide when exercising your rights for no other purpose other than to verify your identity.
You also have the option of designating an authorized agent to exercise your rights on your behalf. For authorized agents submitting requests on behalf of California residents, please contact us with any evidence you have that you have been authorized by a California consumer to submit a request on their behalf.
IF YOU NEED TO CONTACT US
If you have questions or comments about this Privacy Policy, please contact us at:
Via.Delivery Corporation
585 Glenwood Ave.Menlo Park, CA 94025
United States
(888) 509-7755
info@via.delivery
Last updated September 21, 2021
INTRODUCTION
Via.Delivery Corporation ("we" or "us" or "our") respects the privacy of our users ("user" or "you"). This Privacy Policy explains how we may collect, use, process, share and safeguard your information when you visit our website at https://via.delivery or any of our related websites (collectively "Site"), or use our mobile app or any of our services (collectively, the "Services"). Please read this privacy policy carefully. By using our Services or accessing any content or materials on our Site, you agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our Services.
We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site, and you waive the right to receive specific notice of each such change or modification.
You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Site or any of the Services after the date such revised Privacy Policy is posted.
INFORMATION WE MAY COLLECT
We may collect information about you in a variety of ways. The information we may collect on the Site and our Services includes, but is not limited to:
Personal Data
Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you choose to use our Services, such as order processing, online support, messaging, etc. You are under no obligation to provide us with personal information of any kind, however your refusal to do so may prevent you from using our Services or certain features of the Site.
Derivative Data
Information our servers may automatically collect when you access the Site and our mobile application, such as your IP address, your browser type, your operating system, your access times, and your orders data.
Financial Data
We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor.
Third-Party Data
Information from third parties, such as personal information or network friends, if you connect your account to the third party and grant the Site and our mobile application permission to access this information.
Data From Contests, Giveaways, and Surveys
Personal and other information you may provide when entering contests and/or receive giveaways and/or responding to surveys.
Mobile Application Information
If you connect using our mobile application:
● Geo-Location Information. We may request access or permission to and track location-based information from your mobile device, either continuously or while you are using our mobile application, to provide location-based services. If you wish to change our access or permissions, you may do so in your device's settings.
● Mobile Device Access. We may request access or permission to certain features from your mobile device. If you wish to change our access or permissions, you may do so in your device's settings.
● Mobile Device Data. We may collect device information (such as your mobile device ID, model and manufacturer), operating system, version information and IP address.
● Push Notifications. We may request to send you push notifications regarding your account or our mobile application. If you wish to opt-out from receiving these types of communications, you may turn them off in your device's settings.
USE OF YOUR INFORMATION
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:
● Notify you about your orders' delivery status.
● Provide you with PIN codes for your order pickup.
● Assist law enforcement agencies and respond to subpoenas.
● Compile anonymous statistical data and analysis for use internally or with third parties.
● Create and manage your account.
● Deliver targeted advertising, coupons, newsletters, and other information regarding promotions and the Site and our Services.
● Email you regarding your account or order.
● Fulfill and manage purchases, orders, payments, and other transactions related to the Site and our Services.
● Generate a personal profile about you to make future usage of the Site and our Services more personalized.
● Increase the efficiency of the operation of the Site and our Services.
● Monitor and analyze usage and trends to improve your experience with the Site and our Services.
● Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
● Process payments and refunds.
● Request feedback and contact you about your use of the Site and our Services.
● Resolve disputes and troubleshoot problems.
● Respond to product and customer service requests (Online Support).
INFORMATION WE MAY DISCLOSE
Via.Delivery may compile, aggregate and make anonymous data during the performance of the Services and may share such information, provided that such data does not identify you, and has been anonymized. Via.Delivery retains all intellectual property rights to such data.
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
By Law or to Protect Rights
If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.
Third-Party Service Providers
We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
Marketing Communications
With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.
Interactions with Other Users
If you interact with other users of the Site and our Services, those users may see your name and order data, for example, the staff of an online store where you made a purchase, the staff of a pick-up point where you are getting the parcel or the staff of third party service providers can see the details of your order.
Third-Party Advertisers
We may use third-party advertising companies to serve ads when you visit the Site or use our Services. These companies may use information about your visits to the Site and our Services that are contained in web cookies in order to provide advertisements about goods and services of interest to you.
Affiliates
We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.
Business Partners
We may share your information with our business partners to offer you certain products, services or promotions.
Other Third Parties
We may share your information with advertisers and investors for the purpose of conducting general business analysis. We may also share your information with such third parties for marketing purposes, as permitted by law.
Sale or Bankruptcy
If we reorganize or sell all or a portion of our assets, undergo a merger, or are acquired by another entity, we may transfer your information to the successor entity. If we go out of business or enter bankruptcy, your information would be an asset transferred or acquired by a third party. You acknowledge that such transfers may occur and that the transferee may decline honor commitments we made in this Privacy Policy.
We are not responsible for the actions of third parties with whom you share personal or sensitive data, and we have no authority to manage or control third-party solicitations. If you no longer wish to receive correspondence, emails or other communications from third parties, you are responsible for contacting the third party directly.
TRACKING TECHNOLOGIES WE MAY USE
Cookies and Web Beacons
We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site and our mobile application to help customize the Site and our Services and improve your experience. When you access the Site and our Services , your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies but be aware that such action could affect the availability and functionality of the Site and our Services. You may not decline web beacons. However, they can be rendered ineffective by declining all cookies or by modifying your web browser's settings to notify you each time a cookie is tendered, permitting you to accept or decline cookies on an individual basis.
Website Analytics
We may also partner with selected third-party vendors, to allow tracking technologies and remarketing services on the Site and our Services through the use of first party cookies and third-party cookies, to, among other things, analyze and track users' use of the Site and our Services , determine the popularity of certain content and better understand online activity. By accessing the Site or our Services , you consent to the collection and use of your information by these third-party vendors. You are encouraged to review their privacy policy and contact them directly for responses to your questions. We do not transfer personal information to these third-party vendors. However, if you do not want any information to be collected and used by tracking technologies, you can visit the third-party vendor or the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.
You should be aware that getting a new computer, installing a new browser, upgrading an existing browser, or erasing or otherwise altering your browser's cookies files may also clear certain opt-out cookies, plug-ins, or settings.
THIRD-PARTY WEBSITES WE MAY LINK TO
The Site and our Services may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave the Site or our Services , any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices (if any) of the third party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information. We are not responsible for the content or privacy and security practices and policies of any third parties, including other sites, services or applications that may be linked to or from the Site and our Services .
SECURITY OF YOUR INFORMATION
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure your personal information, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.
POLICY FOR CHILDREN
We do not knowingly collect information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below.
OPTIONS REGARDING YOUR INFORMATION
Account Information
You may at any time review or change the information in your account or terminate your account by:
● Contacting us using the contact information provided below.
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.
Emails and Communications
If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by:
● Contacting us using the contact information provided below.
If you no longer wish to receive correspondence, emails, or other communications from third parties, you are responsible for contacting the third party directly.
CALIFORNIA CONSUMERS
If you reside in California, we are required to provide additional information to you about how we use and disclose your information, and you may have additional rights with regard to how we use your information. We have included this California-specific information below.
Consistent with the section above titled "What Type of Information We Might Collect", we collect certain categories and specific pieces of information about individuals that are considered "Personal Information" in California. As detailed above, we may collect this Personal Information from you and other third parties. We collect, share and disclose Personal Information for the business and commercial purposes described above.
We do not "sell" your Personal Information, as this term is defined under California law. Given the divergent practices of organizations that offer browsers and the lack of a standard in the marketplace, we do not respond to Do Not Track signals at this time.
Subject to certain exceptions, as a California consumer, you have the right to: (a) access your Personal Information; and (b) obtain deletion of your Personal Information. To the extent permitted by applicable law, we may be required to retain some of your Personal Information, and certain Personal Information is strictly necessary in order for us to fulfill the purposes described in this Privacy Policy.
Should you wish to request the exercise of your other rights as detailed above with regard to your Personal Information, we will not discriminate against you by offering you different pricing, products or services, or by providing you with a different level or quality of products or services, based solely upon this request. Please contact us as described above to exercise such rights.
If you are a California consumer and you wish to exercise your rights as outlined in this section, you may need to provide information such as name and e-mail so that we can verify your identity. We will use the information you provide when exercising your rights for no other purpose other than to verify your identity.
You also have the option of designating an authorized agent to exercise your rights on your behalf. For authorized agents submitting requests on behalf of California residents, please contact us with any evidence you have that you have been authorized by a California consumer to submit a request on their behalf.
IF YOU NEED TO CONTACT US
If you have questions or comments about this Privacy Policy, please contact us at:
Via.Delivery Corporation
585 Glenwood Ave.Menlo Park, CA 94025
United States
(888) 509-7755
info@via.delivery