Pickup Locations for WeShipExpress Shippers
Brands that ship through WeShipExpress can offer customers FedEx and UPS pickup locations in two ways. Buyers can choose a pickup location at checkout, next to your other shipping rates. And when a home delivery attempt fails, Delivery Assured offers the customer a nearby FedEx or UPS location instead of another attempt or a return. Via.Delivery powers both, and produces the compliant shipping labels that UPS Access Point and FedEx Hold at Location deliveries require.
Key facts
- Two Via.Delivery products work with WeShipExpress: Pickup at Checkout and Missed Delivery Redirect, which WeShipExpress calls Delivery Assured.
- Both FedEx and UPS, for checkout and for redirects after a failed delivery attempt.
- Compliant labels. Via.Delivery produces the shipping labels for UPS Access Point and FedEx Hold at Location deliveries, so every pickup shipment meets each carrier's requirements.
- About 20,000 FedEx and UPS locations that accept wine across the U.S. For wine, customers only see those locations, and the recipient shows ID (21+) at the counter.
- 16% on average of buyers of wine and other signature-required products choose pickup when it's offered at checkout (Via.Delivery data).
Two points where customers can choose pickup
| Pickup at Checkout | Delivery Assured (Missed Delivery Redirect) | |
|---|---|---|
| When the customer chooses | While placing an online order | After a failed home delivery attempt |
| How they choose | A pickup location in the list of shipping options | A link in an email and text |
| Best for | Buyers who know they won't be home | The safety net for every home delivery |
| Carriers | FedEx and UPS | FedEx and UPS |
| Pickup delivery | UPS Access Point or FedEx Hold at Location, with a compliant label from Via.Delivery | Redirected to a UPS Access Point or FedEx Hold at Location |
1. Pickup at Checkout
Buyers see nearby FedEx and UPS pickup locations next to your other shipping rates and choose one before they pay. The order goes to WeShipExpress with the pickup location as the delivery address, and ships with a compliant UPS Access Point or FedEx Hold at Location label.
How many buyers choose pickup when it's offered at checkout, across stores using Via.Delivery: 12% to 26% of buyers of wine and other signature-required products, 16% on average, the highest share of any product category we measure.
Learn more on the Pickup at Checkout page.
How many buyers choose pickup when it's offered at checkout, across stores using Via.Delivery: 12% to 26% of buyers of wine and other signature-required products, 16% on average, the highest share of any product category we measure.
Learn more on the Pickup at Checkout page.
2. Delivery Assured, after a failed delivery attempt
Delivery Assured is WeShipExpress's name for Via.Delivery's Missed Delivery Redirect. Via.Delivery tracks home deliveries several times a day. When FedEx or UPS records a failed attempt, the customer gets an email and a text offering the nearest suitable pickup location: one that accepts the package's size and weight, and, for wine, accepts alcohol. The customer redirects the package in a few taps.
- FedEx: the redirect works after the first, second or even third failed attempt, so the package can still reach the customer instead of going back to the shipper.
- UPS: the customer can choose a UPS location near them after a failed attempt.
Compliant labels for UPS Access Point and FedEx Hold at Location
A package going to a pickup location needs a label that the carrier's network recognizes as a UPS Access Point or FedEx Hold at Location delivery, with the location's ID and the recipient's name. Via.Delivery produces these labels, so pickup shipments are handled and held correctly at the location. Learn more about compliant label generation.
Why pickup matters for wine shipments
Every wine shipment needs the signature of an adult aged 21 or older, and most deliveries arrive on weekdays while people are at work.
- Signature fees repeat on every reship. At 2026 list rates, the adult signature fee is $10.00 per package on FedEx and $9.35 on UPS. Actual costs depend on each shipper's negotiated discounts.
- Pickup works around the customer's schedule. Packages are held at the location, and the customer gets reminders until they collect.
- Members who keep missing deliveries cancel. In our analysis of wine club member loss, one member who cancels over delivery problems can cost a winery about $1,840 in future gross profit.
Getting started
- Ask your WeShipExpress representative about pickup at checkout and Delivery Assured, or book a demo with us directly.
- Start with Delivery Assured if you want results before the holidays: it works on orders you already ship to home addresses.
- Add pickup at checkout so buyers who know they won't be home can choose a location from the start.
FAQ
What is Delivery Assured?
Delivery Assured is WeShipExpress's name for Via.Delivery's Missed Delivery Redirect. After a failed home delivery attempt, the customer gets an email and a text offering a nearby FedEx or UPS pickup location, and can redirect the package there.
Which carriers are supported?
FedEx and UPS, both for pickup at checkout and for Delivery Assured.
Who creates the shipping labels for pickup orders?
Via.Delivery produces compliant labels for UPS Access Point and FedEx Hold at Location deliveries.
How many pickup locations accept wine?
About 20,000 FedEx and UPS locations across the U.S. accept alcohol. Only those are shown for wine, and the recipient must be 21 or older and show ID at pickup.
Can a FedEx package be redirected after more than one failed attempt?
Yes. With FedEx, the redirect works after the first, second or third failed attempt.
How do I get started?
Ask your WeShipExpress representative, or book a demo.