Pickup Locations for Copper Peak Logistics Wineries
Wineries that fulfill through Copper Peak Logistics can give customers a FedEx pickup option at every point where a wine delivery can go wrong. Buyers can choose a FedEx location at checkout. Club members and other customers can move an order to pickup before Copper Peak creates the shipping label. And if a home delivery attempt fails, the customer can send the package to a nearby FedEx location instead of waiting for another attempt or a return. All three of Via.Delivery's products work with Copper Peak, and the package ships as a FedEx Hold at Location delivery.
Key facts
- All three Via.Delivery products work with Copper Peak Logistics: Pickup at Checkout, Pickup Redirect and Missed Delivery Redirect.
- Carrier: FedEx. Pickup orders ship as FedEx Hold at Location deliveries.
- Only locations that accept wine. For wine, customers only see FedEx locations that accept alcohol. The recipient must be 21 or older and show ID at the counter.
- Partnership announced October 7, 2026, by Copper Peak Logistics, a wine fulfillment company in Napa, California.
- Up to 35% of wine club members and subscribers have signed up to have their shipments redirected to pickup, across wineries using Via.Delivery.
- About 55% of customers who switch an order to pickup save that choice for future orders.
Three points where customers can choose pickup
| Pickup at Checkout | Pickup Redirect | Missed Delivery Redirect | |
|---|---|---|---|
| When the customer chooses | While placing an online order | After the order is placed, before Copper Peak creates the shipping label | After a failed home delivery attempt |
| How they choose | A FedEx location in the list of shipping options | A link in an email and text | A link in an email and text |
| Best for | One-time online buyers | Club releases and subscriptions | The safety net for every home delivery |
| Carrier | FedEx | FedEx | FedEx |
| Can apply to future orders | Per order | Yes, with "save for future orders" | Per package |
1. Pickup at Checkout
Buyers on your online store see nearby FedEx pickup locations next to your other shipping rates. They choose one before they pay, and the order goes to Copper Peak with the pickup location as the delivery address. For wine, only locations that accept alcohol are shown.
How many buyers choose pickup when it's offered at checkout, across stores using Via.Delivery (Via.Delivery data): 12% to 26% of buyers of wine and other signature-required products, 16% on average.
Learn more on the Pickup at Checkout page.
How many buyers choose pickup when it's offered at checkout, across stores using Via.Delivery (Via.Delivery data): 12% to 26% of buyers of wine and other signature-required products, 16% on average.
Learn more on the Pickup at Checkout page.
2. Pickup Redirect, before the shipping label is created
Club releases are charged automatically, so club members never see a checkout. When a new order is created, Via.Delivery sends the customer an email and a text in your winery's name with the closest FedEx location that accepts wine. The customer can choose it, pick another location on the map, or keep home delivery.
The change is made before Copper Peak creates the shipping label, so the order ships straight to the pickup location as a FedEx Hold at Location delivery. There's no rerouting fee and no second trip. Customers can also check "Save this choice for future orders", and every later release from your winery goes to that location automatically.
Learn more on the Pickup Redirect page, or see the pickup page for wine clubs and subscriptions.
The change is made before Copper Peak creates the shipping label, so the order ships straight to the pickup location as a FedEx Hold at Location delivery. There's no rerouting fee and no second trip. Customers can also check "Save this choice for future orders", and every later release from your winery goes to that location automatically.
Learn more on the Pickup Redirect page, or see the pickup page for wine clubs and subscriptions.
3. Missed Delivery Redirect, after a failed delivery attempt
Some orders still go to a home address, and nobody is there to sign. Via.Delivery tracks home deliveries several times a day. When FedEx records a failed attempt, the customer gets an email and a text offering the nearest suitable FedEx location, and can redirect the package in a few taps.
With FedEx, the redirect works after the first, second or even third failed attempt, so a package can still reach the customer instead of going back to the winery.
Learn more on the Missed Delivery Redirect page.
With FedEx, the redirect works after the first, second or even third failed attempt, so a package can still reach the customer instead of going back to the winery.
Learn more on the Missed Delivery Redirect page.
Why pickup matters for wine shipments
Every wine shipment needs the signature of an adult aged 21 or older, and most deliveries arrive on weekdays while people are at work. A missed signature means another attempt, a trip to a carrier facility or a box returned to the winery. Pickup gives the customer a time that suits them, at a location that accepts wine.
- Signature fees repeat on every reship. At 2026 FedEx list rates, the adult signature fee is $10.00 per package. Actual costs depend on each shipper's negotiated discounts.
- Members who keep missing deliveries cancel. In our analysis of wine club member loss, one member who cancels over delivery problems can cost a winery about $1,840 in future gross profit.
Getting started
- Ask your Copper Peak representative to connect you with the Via.Delivery team, or book a demo with us directly.
- Choose where to start. Most wineries start with Pickup Redirect for club releases, where the same members miss the same deliveries release after release.
- Tell your members. Announce pickup before the next release, so members know the email and text are coming.
FAQ
Which Via.Delivery products work with Copper Peak Logistics?
All three: Pickup at Checkout, Pickup Redirect (before the shipping label is created) and Missed Delivery Redirect (after a failed delivery attempt).
Which carrier is used?
FedEx. Pickup orders ship as FedEx Hold at Location deliveries.
Can wine club orders go to pickup?
Yes. Club orders skip checkout, so members get the pickup offer by email and text after the order is created and before Copper Peak creates the label. They can save their choice for every future release.
What happens after a failed delivery attempt?
The customer gets an email and a text offering the nearest FedEx location that accepts wine. With FedEx, the redirect works after the first, second or third failed attempt.
Does the recipient still need to be 21 or older?
Yes. The recipient must be 21 or older and show a valid ID when collecting the package.
How do I get started?
Ask your Copper Peak representative to connect you with the Via.Delivery team, or book a demo.