Pickup Locations for Wineshipping Clients

Wineries and wine brands that fulfill through Wineshipping can offer their customers FedEx and UPS pickup locations in two ways: at checkout, and after the order is placed but before Wineshipping creates the shipping label. The integration has been live since 2022, and Via.Delivery builds and supports it together with the Wineshipping team. For 99% of Wineshipping clients it costs nothing extra: it's included in Wineshipping's services.

Wineshipping client? Request activation

Wineshipping calls this service Ship to Pickup Location. To turn it on, fill in the short interest form in the Wineshipping Knowledge Base. The Wineshipping team reviews eligibility and compatibility with your store, then follows up with next steps.

Have these ready:

Your name and email
Your brand name
Your Wineshipping account number (optional)
Your store platform (POS): Shopify, Commerce7 or other
Whether you send orders to Wineshipping through Sovos ShipCompliant

Open the Wineshipping interest form

On a store platform other than Shopify or Commerce7? Choose "Other" in the form and the team will check compatibility. Not a Wineshipping client? Book a demo with us.

Wineshipping and Via.Delivery logos next to a checkout with pickup locations and an email offering a nearby pickup location before the order ships

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Key facts

Live since 2022, built and developed together with the Wineshipping team. Wineshipping calls the service Ship to Pickup Location.
Included in Wineshipping's services at no extra charge for 99% of Wineshipping clients.
Two Via.Delivery products: Pickup at Checkout and Pickup Redirect, before the shipping label is created.
Both FedEx and UPS. Pickup orders ship as FedEx Hold at Location or UPS Access Point deliveries.
Shopify and Commerce7, including the advanced features of each: club and subscription orders, "save for future orders", order notes and tags.
About 20,000 FedEx and UPS locations that accept wine across the U.S. Customers only see those locations, and the recipient shows ID (21+) at the counter.
Up to 35% of wine club members and subscribers have signed up to have their shipments redirected to pickup, and about 55% of customers who switch an order to pickup save that choice for future orders.

Two points where customers can choose pickup

	Pickup at Checkout	Pickup Redirect
When the customer chooses	While placing an online order	After the order is placed, before Wineshipping creates the shipping label
How they choose	A FedEx or UPS location in the list of shipping options	A link in an email and text
Best for	One-time online buyers	Club releases and subscriptions
Carriers	FedEx and UPS	FedEx and UPS
Can apply to future orders	Per order	Yes, with "save for future orders"

1. Pickup at Checkout

Buyers on your Shopify or Commerce7 store see nearby FedEx and UPS pickup locations next to your other shipping rates. They choose one before they pay, and the order reaches Wineshipping with the pickup location as the delivery address. Wineshipping ships it straight there as a FedEx Hold at Location or UPS Access Point delivery.

How many buyers choose pickup when it's offered at checkout, across stores using Via.Delivery (Via.Delivery data): 12% to 26% of buyers of wine and other signature-required products, 16% on average, the highest share of any product category we measure.

Learn more on the Pickup at Checkout page.

2. Pickup Redirect, before the shipping label is created

Club releases and subscription orders are charged automatically, so those customers never see a checkout. When a new order is created, Via.Delivery sends the customer an email and a text in your winery's name with the closest FedEx or UPS location that accepts wine. The customer can choose it, pick another location on the map, or keep home delivery.

Via.Delivery checks with Wineshipping that the order hasn't shipped yet, and the change is made before Wineshipping creates the label. The order then ships straight to the pickup location: no rerouting and no second trip. Customers who check "Save this choice for future orders" get every later release from your winery at that location automatically.

Learn more on the Pickup Redirect page, or see the pickup page for wine clubs and subscriptions.

Shopify and Commerce7

The Wineshipping integration works with both store platforms wineries use most, including their advanced features:

Commerce7: pickup locations in the checkout's list of shipping options, the pickup offer on the thank-you page, and email and text offers for club, web, POS and admin orders. Pickup orders get an order note with the location, a "Via.Delivery" tag, and a customer note for members who saved their choice. See Pickup locations for Commerce7.
Shopify and Shopify Plus: pickup locations at checkout, and Pickup Redirect for new orders, including subscription orders. See Shopify and Shopify Plus.

Why wineries offer pickup

Every wine shipment needs the signature of an adult aged 21 or older, and most deliveries arrive on weekdays while people are at work. A missed signature means another attempt, a trip to a carrier facility or a box returned to the winery.

Signature fees repeat on every reship. At 2026 list rates, the adult signature fee is $10.00 per package on FedEx and $9.35 on UPS. Actual costs depend on each shipper's negotiated discounts.
Members who keep missing deliveries cancel. In our analysis of wine club member loss, one member who cancels over delivery problems can cost a winery about $1,840 in future gross profit.
Customers like it. Customers who used Via.Delivery pickup rate it with an NPS of 70+.

Getting started

Fill in the Wineshipping interest form. The Wineshipping team reviews eligibility and compatibility and follows up with next steps. Not a Wineshipping client yet? Book a demo with us.
Choose where to start. Most wineries start with Pickup Redirect for club releases, where the same members miss the same deliveries release after release.
Tell your members. Announce pickup before the next release, so members know the email and text are coming. Commerce7 wineries can use our launch kit.

Check which FedEx and UPS locations near any address accept wine with the free pickup location finder for wine.

FAQ

Does Via.Delivery cost extra for Wineshipping clients?

For 99% of Wineshipping clients, no. Via.Delivery is included in Wineshipping's services.

How long have Wineshipping and Via.Delivery worked together?

The integration has been live since 2022. Via.Delivery and the Wineshipping team build and support it together.

How do I turn it on as a Wineshipping client?

Fill in the Via.Delivery integration interest form in the Wineshipping Knowledge Base. You'll need your brand name, your store platform and, if you have it, your Wineshipping account number. The Wineshipping team reviews eligibility and follows up with next steps.

Which Via.Delivery products work with Wineshipping?

Pickup at Checkout and Pickup Redirect, which moves an order to pickup before Wineshipping creates the shipping label.

Which carriers are supported?

FedEx and UPS. Pickup orders ship as FedEx Hold at Location or UPS Access Point deliveries.

Which store platforms are supported?

Shopify, Shopify Plus and Commerce7, including club and subscription orders.

Can wine club orders go to pickup?

Yes. Club orders skip checkout, so members get the pickup offer by email and text after the order is created and before it ships. They can save their choice for every future release.

Does the recipient still need to be 21 or older?

Yes. The recipient must be 21 or older and show a valid ID when collecting the package.

Sources

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