Copper Peak Logistics Partners with Via.Delivery
Key Takeaways
- Copper Peak Logistics, a wine fulfillment company in Napa, California, announced a partnership with Via.Delivery on October 7, 2026. The announcement ran on Wine Industry Network.
- Wineries that ship with Copper Peak can now let customers and wine club members pick up their wine at a FedEx location instead of waiting at home to sign. Pickup orders ship as FedEx Hold at Location deliveries.
- All three Via.Delivery products work with Copper Peak: pickup at checkout, before the order ships and after a missed delivery.
- For wine, only FedEx locations that accept alcohol are offered. Recipients show ID (21+) at the counter, and packages are held for 7 days.
- When pickup is offered, 12% to 26% of buyers of signature-required products choose it, 16% on average. Up to 35% of wine club members and subscribers have signed up to have shipments redirected to pickup.
- Copper Peak winery clients can ask their Copper Peak representative to connect them with the Via.Delivery team.
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What Copper Peak Logistics and Via.Delivery announced
On October 7, 2026, Copper Peak Logistics announced that it has partnered with Via.Delivery to give its winery clients a pickup option for direct-to-consumer and club shipments. The announcement describes alcohol-compliant UPS and FedEx pickup locations as an alternative to home delivery. Through the Via.Delivery integration, Copper Peak pickup orders ship as FedEx Hold at Location deliveries.
The goal is simple: fewer missed adult-signature deliveries, fewer returns and fewer frustrated customers. Recipients pick up when it suits them and complete age verification at the location.
Merilee Anderson, Senior Vice President of Client Services at Copper Peak Logistics, said the partnership "gives wine consumers greater control over when and where they receive their shipments."
You can read the full announcement on Wine Industry Network and in our press section.
The goal is simple: fewer missed adult-signature deliveries, fewer returns and fewer frustrated customers. Recipients pick up when it suits them and complete age verification at the location.
Merilee Anderson, Senior Vice President of Client Services at Copper Peak Logistics, said the partnership "gives wine consumers greater control over when and where they receive their shipments."
You can read the full announcement on Wine Industry Network and in our press section.
About Copper Peak Logistics
Copper Peak Logistics is a wine fulfillment and logistics company based in Napa. It stores, packs and ships wine for wineries, and lists weather and compliance support and white-glove service among its offerings.
For a winery, the fulfillment partner is where shipping decisions actually happen: which carrier, when a release goes out, how weather holds are handled. Adding pickup at that level means wineries don't have to build it themselves.
For a winery, the fulfillment partner is where shipping decisions actually happen: which carrier, when a release goes out, how weather holds are handled. Adding pickup at that level means wineries don't have to build it themselves.
Why pickup matters for wine shipments
Wine can't be left at the door. Every wine shipment needs the signature of an adult aged 21 or older, and most deliveries arrive on weekdays while people are at work. That creates a cycle wineries know well: a missed driver, a door tag, a second attempt, a trip to a carrier facility, or a box going back to the winery.
A few numbers show why this matters now:
A few numbers show why this matters now:
- Signature fees repeat on every reship. At 2026 list rates, the adult signature fee is $10.00 per package on FedEx and $9.35 on UPS.
- UPS changed its process this year. Since June 1, 2026, UPS sends a missed wine delivery to a UPS Access Point after the first failed attempt and returns it after 7 days if it isn't collected. FedEx makes up to 3 delivery attempts.
- Keeping customers matters more as DTC shrinks. The 2026 Direct-to-Consumer Wine Shipping Report from Sovos ShipCompliant and WineBusiness Analytics recorded a 15% drop in DTC shipment volume in 2025. In our analysis of wine club member loss, one member who cancels over delivery problems can cost a winery about $1,840 in future gross profit.
- The holidays raise the stakes. Gift shipments often go to people who don't know a box is coming, and there's no time to reship in the last week before Christmas. See our 2026 holiday shipping deadlines.
How pickup works for Copper Peak wineries
Via.Delivery adds pickup at the points where a wine delivery can go wrong. All three options work with Copper Peak, and pickup orders ship with FedEx. Details are on the Copper Peak Logistics integration page.
| Pickup Redirect | Missed Delivery Redirect | Pickup at checkout | |
|---|---|---|---|
| When the customer chooses | After the order is placed, before it ships | After a failed delivery attempt | While placing an online order |
| Best for | Club releases and subscriptions | The safety net for home deliveries | One-time online orders |
| Works for club orders | Yes | Yes | No, club orders skip checkout |
| Can apply to future orders | Yes, with "save for future orders" | Per package | Per order |
Pickup Redirect is the most useful for club releases. When an order comes in, the customer gets an email and text offering a nearby pickup location. They choose one in a few taps, before the order ships, and can save it for every future release. About 55% of customers who switch an order to pickup choose to send future orders there too. Learn more on the Pickup Redirect page, or see the new pickup page for wine clubs and subscriptions.
Missed Delivery Redirect covers boxes that already went to a home address. If the carrier can't deliver, the customer can send the package to a nearby pickup location instead of waiting for another attempt. With FedEx, this works even after the third attempt, when the box would otherwise go back to the winery. See Missed Delivery Redirect.
In every case, customers only see FedEx locations that accept alcohol, the package is held for 7 days, and ID is checked at the counter.
Missed Delivery Redirect covers boxes that already went to a home address. If the carrier can't deliver, the customer can send the package to a nearby pickup location instead of waiting for another attempt. With FedEx, this works even after the third attempt, when the box would otherwise go back to the winery. See Missed Delivery Redirect.
In every case, customers only see FedEx locations that accept alcohol, the package is held for 7 days, and ID is checked at the counter.
What wineries should do next
- Ask your Copper Peak representative to connect you with the Via.Delivery team.
- Pick where to start. Most wineries start with club releases, where the same members miss the same deliveries release after release.
- Tell members before the next release. Explain the adult-signature rule and that pickup is now an option.
- Track the results. Compare first-attempt delivery rates, reships and returns before and after.
Via.Delivery's solution
Via.Delivery gives wineries and online stores a pickup option at checkout, before shipping and after a missed delivery. Customers choose from FedEx Hold at Location and UPS Access Point sites. For wine, about 20,000 of those locations accept alcohol. Packages are held for 7 days, and customers get reminders until they collect.
Via.Delivery works with the systems wineries already use:
Via.Delivery works with the systems wineries already use:
- Wine fulfillment partners: Copper Peak Logistics, Wineshipping, WeShipExpress, Wine Country Connect, WineCub and BeyondVino.
- Order management and fulfillment software: ShipStation, ShipHero and Fort Systems.
- Store platforms: Shopify, Shopify Plus and Commerce7. See all plugins and APIs.
FAQ
What did Copper Peak Logistics and Via.Delivery announce?
On October 7, 2026, Copper Peak Logistics announced a partnership with Via.Delivery. Wineries that ship with Copper Peak can now offer customers and wine club members pickup at alcohol-compliant FedEx locations instead of home delivery. Pickup orders ship as FedEx Hold at Location deliveries.
Who is Copper Peak Logistics?
Copper Peak Logistics is a wine fulfillment and logistics company based in Napa, California. It stores, packs and ships wine for wineries.
Which pickup locations can Copper Peak customers choose?
Across the FedEx and UPS networks, about 20,000 locations in the U.S. accept alcohol. Copper Peak pickup orders ship with FedEx, so customers see the FedEx locations near them that accept alcohol.
Does the recipient still need to be 21 or older?
Yes. The recipient must be 21 or older and show a valid ID when collecting the package at the pickup location.
How long is a wine package held at the pickup location?
7 days from arrival. The customer is notified when it's ready and gets reminders until they collect.
How can a Copper Peak winery get started?
Ask your Copper Peak representative to connect you with the Via.Delivery team, or book a demo directly.
Sources
- Wine Industry Network, Copper Peak Logistics partners with Via.Delivery to expand convenient wine pickup options nationwide (October 7, 2026)
- Copper Peak Logistics
- Via.Delivery, Pickup Redirect
- Via.Delivery, Missed Delivery Redirect
- Via.Delivery, pickup data by product category
- FedEx, 2026 changes to FedEx surcharges and fees
- UPS, revised rates for value-added services, effective December 22, 2025
- WineDirect Fulfillment, UPS carrier notes (June 1, 2026 Access Point change)
- Sovos ShipCompliant and WineBusiness Analytics, 2026 Direct-to-Consumer Wine Shipping Report (press release, January 27, 2026)